Roadshow 2023 (English support)

Welcome to the Roadshow 2023. Thank you for joining. Our management team will take you through our plans of 2023 with a small recap of 2022.

Intro Roadshow 2023

• It was an insightful 2022 with great successes but also several challenges such as staff & inflation (price)
• The covid-era lies behind us. It’s time to focus on maintenance & investments at our restaurants & venues.
• On the 15th of January we had an amazing staff party, celebrating BHG’s 25th anniversary.
• The new Smakers at the Nobelstraat Utrecht is open!
• Our new concept ‘Living’ at The Basket Amsterdam is about to open this year.
• The first 2 months of 2023 were above target (revenue-wise). A good start!
• Our employees are our asset! We’re happy we found stability on that matter.

Today’s topics

Marco Peek

• Roadshow 2022
• Plan of 2022

Patrick van den Brink

• Activities Q3/Q4 2022
• BHG colleagues
• Sales systems
• Mystery guest

Linda Grootveld

• Organisation structure
• Targets
• FanScan
• BHG-app

Bert van Doorn

• Dashboard
• Upselling 

 

More and more employees are getting more familiar with our mission ‘VAN NATURE GASTVRIJ’ which means ‘Hospitable by nature’ or ‘Breathing hospitality’.

Employees are our asset, so keeping our employees happy is one of our main focus points.

• Planning evaluation and feedback sessions for every employee
• Continuously improving our onboarding process for new employees
• Improving our financial reports; the reports are giving us more insights
• We started with producing concept/brand books for all our concepts. JEU & Restaurant Zuiver are already final.

Actions Q3/Q4 2022

• We had healthy financial results over 2022 despite of the challenges in cost-efficiency.
• The communication flow between our service office and the restaurants/venues are getting better & better.

 

Growth ambition

Next years we want to grow. Below our main focus.

• Event- & leisure
• Expanding Restaurant Zuiver
• Expanding Meneer Smakers

 

BHG colleagues

Employees are our asset, so keeping our employees happy is one of our main focus points.

• Employee manuals are available
• FanScan results were great. We got our certificate with a second star (2/3)
• HR-Manager; Linda Grootveld
• ‘Do what you promise’ or ‘Making powerful promises’ is a main guideline at BHG (team benefit)
• Recruitment fee of up to 750,00 EUR

Sales systems: Resengo & SEM

Planning

• Q1 – Pilot Resengo (new reservation tool) at Klein Zwitserland
• Q1 – SEM (new sales tool) project team started
• Q2 – Phase 2 roll-out Resengo other restaurants
• Q2 – Starting test phase of SEM tool
• Q3 – July 2023; training employees with the new SEM tool
• Q3 – Live with SEM & Resengo

• Random visits to our restaurants & venues
• Rating presentation, service, food and more
• Executed by our BHG-relations
• Mystery guest will fill in a digital rating form
• Results shared with location managers

Organisation structure 2023

Linda is explaining our renewed organisation structure.

 

BHG organisation targets

• Evolving & growing
  • Onboarding days
  • BHG College
  • BHG Talent program
  • Additional training during the year
  • Personal coaching available
• Family counsel
  • Group of 6 random employees; sign up
  • Mix of generations; sharing knowledge & experience
  • Sign up: [email protected]
• Recruitment website: Werkenbijbhg.nl

• Fanscan is our rating tool for employees
• Approach & targets are set up by your location manager
• September 2023: new Fanscan invite
• March/April 2023: 270 degrees feedback – giving and getting feedback with a personal report
• Yearly assessment

Buttons below

1. Evolving yourself
2. Supporting you in your work
3. Information feed by BHG (to you)

• Main communication platform for BHG
• Creating a BHG community
• Sharing news & updates such as;
  • New colleagues
  • Updates from restaurants/venues & service office
  • New jobs available
  • Polls, battles & entertainment
• Share personal news & updates

Bert gives us insight in our new financial dashboard. All location managers have access to this dashboard for their own restaurant or venue.

 

Explaining the importance of guest priority & upselling

• More revenue is better than saving costs
• So focus on inside sales by selling up and making your guests your absolute first priority

Do you have questions or remarks?

If this slide is shown, you can ask or comment to our speakers. We’re happy with your questions and feedback.